Terms of Service

These Terms govern your use of Recall, a service operated by Vernon Family (Pty) Ltd(“Recall”, “we”, “us”), a company registered in South Africa. By creating an account or using the service, you agree to them.

1. The service

Recall is software for healthcare practices: patient management, scheduling, billing, an AI WhatsApp assistant, and patient-recovery tools.

2. Your account

Give accurate information, keep your login secure, and you are responsible for activity under your account. You must be authorised to act for your practice.

3. Your responsibilities

• Use Recall lawfully and only for legitimate practice purposes.
• Obtain the necessary patient consent before messaging them (including WhatsApp and POPIA requirements).
• Make sure the information you enter is accurate and that you have the right to process it.
• Follow WhatsApp and Meta's policies. Don't send spam or prohibited content.

4. Patient communications

You control who is messaged and what is said. Recall provides the tools; you remain the responsible party for your patient communications and for obtaining consent.

5. Medical disclaimer

Recall is a practice-management and communication tool, not a medical device, and it does not provide medical advice. The AI assists with admin and messaging; clinical decisions remain the responsibility of the practice and its clinicians.

6. Fees & refunds

Paid plans are billed in advance for the plan you choose, through our payment provider Paddle.com, which acts as the merchant of record for your purchase. You can request a full refund within 14 days of any payment. See our Refund Policy for details. We may change pricing with reasonable notice.

7. Availability

We work hard to keep Recall available but do not guarantee uninterrupted service. To the extent permitted by law, the service is provided “as is”.

8. Limitation of liability

To the extent permitted by law, Recall is not liable for indirect or consequential losses, and our total liability is limited to the fees you paid in the three months before the claim.

9. Termination

You can cancel at any time. We may suspend or close accounts that breach these Terms. On termination you can request an export of your data within a reasonable period, after which we may delete it.

10. Changes

We may update these Terms. Continued use after a change means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of South Africa.

12. Contact

Recall is operated by Vernon Family (Pty) Ltd, South Africa. Questions? Email support@recallai.health.